Frequently Asked Questions

How do I change my user name?

The user name is identical to the e-mail address entered when registering the user account. It is not possible to change this. You can cancel one of the user accounts and create a new one.

Note! Remember to copy and save all user profile files before doing this.

How do I change my password?

The password is generated by the system and cannot be changed. Furthermore, it is impossible for Mamut to retrieve this password. If you have forgotten the password, contact Mamut Support Centre to reset the password. A new system-generated password will be sent via e-mail to the registered address.

How do I change language and other settings?

These settings can be accessed via the shortcut Settings in the service. Here you can access the Regional options within the Windows control panel.

This should not be confused with changing user language in Mamut Business Software.

You can change the language for the Microsoft Office programs via Microsoft Word. Open Microsoft Word and click the Office button in the top-left corner. Click Word Options at the bottom of the window that opens. Click the Language Settings button and select the language of your choice from the drop-down list Display Microsoft Office menus and dialog boxes in: in the Display Language tab. Navigate to the Editing Languages tab and select the language from the drop-down list Primary editing language. Click OK when this is done.

How do I transfer files from and to my local computer?

First of all, you must make sure that the service has access to Drives when starting the first program after log in. Read more about how to do this here. You can open Windows Explorer from the welcome screen, in which you can navigate to the files you wish to copy. You can then navigate back to H:\, for instance, and paste the files into this location which is the shared directory.

How do I receive my e-mail via the solution?

In order to transfer your e-mail automatically to the Mamut Application Hosting solution, you must set up Outlook with your e-mail account. Read more about this here.

If you have a POP account and want to transfer your e-mail both to your local Outlook mailbox and to your Mamut Application Hosting account, you must select the option Leave a copy of messages on the server in the tab Advanced in Internet E-mail Settings. This will be done automatically if you have other e-mail set ups (IMAP/MAPI). If your e-mail provider's outgoing e-mail server is not working, you can enter ts-smtp.mbn1.net as an alternative.

Can I use Internet Explorer?

It is not possible to start Internet Explorer directly from the service. However, if you click a link in an e-mail, the service will open the website in an Internet Explorer window. In order to maintain a secure and dynamic service, the window will be limited in relation to what you may be used to.

The margins are misaligned when printing, how can I fix this?

Microsoft has published a hotfix which solves this problem. Read more about this on Microsoft's website.

How to install the hotfix

Close all programs and log out of Mamut Application Hosting.
Click on the relevant link below.
Choose Run.
When the download is complete, you will probably receive a security prompt. Click Run again.
An installation wizard will be launched. Click Next.
Accept the agreement and click Next.
Wait until the installation has been completed and click Finish.
Re-start your computer.

The margins should now be properly aligned. Log in and try printing again.

Windows XP - English: https://cdl.mamut.com/BIN/Support/MSHotFixKB957070/WindowsXP-KB957070-x86-ENU.exe

Windows Vista 32bit - all languages: https://cdl.mamut.com/BIN/Support/MSHotFixKB957070/Windows6.0-KB959442-x86.msu.zip

Windows Vista 64bit - all languages: https://cdl.mamut.com/BIN/Support/MSHotFixKB957070/Windows6.0-KB959442-x64.msu.zip