Customer Status Files

This functionality applies to those users operating a webshop in Mamut.

You can create and edit customer status files by e-mail. When an order changes status, for example once it has been invoiced and the website has been updated via the Get website data function, the customer is given a personal order page on the Internet containing the order status for current and previous orders. This means that the webshop is fully integrated with the order, product and contact modules. The customer receives a link to this page by e-mail. You can determine the content of this e-mail in the customer status files settings.

The settings for customer status files can be found under the module settings for Contact management. You can also reach the settings via the Edit website - Menu shortcut.

How to get started with customer status files

Go to View - Settings - Company - Settings per Module - Contact Management and then click on the Advanced button and thereafter on the Status File Settings button.

Select which information should be included in the customer status files. Read more about this here.
Ensure that you have registered a sender address. Sender addresses are required and are retrieved from the E-mail field in the top half of View - Settings - Company.
Select which customers you would like to receive customer status files. The settings for this are situated in the Contact card under the Settings tab. Click on the Customer button and select Yes or No from the Auto generate status file drop-down list.

Note! By default this field is set to Yes for all customers.

Enter a title for the e-mail to be sent to the customer. This is done by going to View - E-Commerce -Get website data, clicking on e-mail and entering a title. You can also enter text at the top and bottom of the e-mail. The title is required in order for you to be able to send the customer any files. What you enter here will be saved until the next time you run the wizard.

You have now got everything ready for sending the customer status files. These can be sent manually or as part of the Get website data routine.