Mamut Enterprise Helpdesk - Product and Customer Service

Mamut Enterprise Helpdesk is a support tool that enables you to provide optimal customer and product service. It allows you to be one step ahead with regularly updated information, provide your customers with outstanding service and complete activities well ahead of the deadline.

The customised activity list provides you with an overview of all enquiries, company contacts, documents, dates, products, quotations/orders/invoices, project, individuals responsible for follow-up, dates of follow-up, and much more, for each individual customer.

Mamut Enterprise Helpdesk is also a useful tool for companies which provide product services for their own or others products. Services can include maintenance, repair, inspection or other types of product follow-up. Take complete control of all product service, either out there with the customer or in your own workshop.

The main focus is directed towards the product or service, you will find it simple to invoice materials and time used for each individual task, as well as to delegate tasks to employees. An example of a standard report would be a printout of receipts for products, or a materials list. It is also possible to track a product’s history, for example by the serial number.

Tip! You can find more information about activities in help [F1].

Mamut Enterprise Helpdesk offers the following:

Effective tools for the follow-up of important customers
Customised activity lists with a full overview of history and follow-up dates
Overview of all information regarding customers, from the first to the most recent enquiry
Simple control of products/service tasks
Service order/service invoice - print with and without product lines
Print list of materials with and without prices
Lots of reports to help you manage employees and activities for optimal customer and product service

You can read more about this product on www.mamut.co.uk/addons(external link).