Registering a support request

How to register a support request via the Mamut Support Centre focus area

Open the Mamut Support Centre focus area and click Requests.
Click Create new.
Select the product you are referring to from the drop-down list Category.
Enter a Subject and a Description of your query in the respective fields.
Enter the Name of the person who is going to follow up the request in your company.
Select the box I need to upload documents to the case if it is necessary, and click Next.
If you wish to upload one or more files to the request, click Add files.
If you want to remove the files you have already selected, click Clear list. You can now start the upload process again.
Click Next.
In the summary window, undo the selection of the box Include information below if you do not wish to include technical information about your computer in the support case.
Click Send.

Your request and files have now been sent to the Mamut Support Centre.

The case status found in the Case list under Requests will change once you have received a reply from the Mamut Support Centre. Please, note that you can at any time add additional information and attach files to a support case by opening the case from the Case list and then clicking Add information.