Helpdesk: Reports

You have access to the following additional reports:

Activity list Customer services
Activity list Product services
Activity statistics Customer services
Activity statistics Customer services, summary
Activity statistics Product services
Activity statistics Product services, summary
Customer services per contact
Customer services per person responsible
Invoicing Product services
Non-invoiced Product services
Outstanding Customer services
Outstanding Product services
Product services per contact
Product services per person responsible
Product services per product

How to print a report

Go to View - Activity - Reports.
Click on Activity on the left hand side of the window.
Click on the report you wish to print (e.g. Activity statistics Product services).
Select the print medium from the Send to drop-down list.
Click on Print.
Set a filter for the report.
You can for example use the Subject field.
Click OK to print the report.

You can now analyse the report.

Tip! Use the reports in Mamut Enterprise Helpdesk to analyse your activities and have optimal control of the service tasks. Manage the tasks on the basis of which contacts are most profitable, which employees have most time available and so on. The reports are available straight away by clicking the 'Print' icon in the Helpdesk module.