Settings for Payment Reminder levels

View - Settings - Accounting - Customer & Supplier Ledger

In the Payment Reminder Settings window you can see the payment reminder levels at the bottom of the window, based on the number of reminders you have selected to issue before notice of debt collection. You can define the settings for each Payment reminder level by clicking Edit.

Define the settings you require

Number of days from due date before notice: Here you select how many days will pass after the due date for an account before you can generate a payment reminder.

Number of days in payment term: Here you decide how many days the customer will have to settle the amount on the payment reminder.

Customer to be marked as credit stop: Select this option if you want to stop the customer from receiving further invoices until the overdue amount is paid.

Add credit charges on this payment reminder level: Provided that you have selected Add credit charges to payment reminders in the below window with the general settings for reminders, you can select this option if you wish to charge interest for late payment on this payment reminder level.

Group for late charges

In the Group for late charges tab you can create different groups for late charges and edit existing ones. Through this method you can for example link certain customers to higher or lower charges than what is defined as your standard charge. Changes to a group for late charges are applied automatically to all customers linked to the group, which means that you avoid having to change the charges manually for all customers who are to be sent payment reminders. You are able to link customers to a group via the settings tab on their customer card. Read more here.

Domestic/International reminders

Settings for domestic/international reminders are almost identical. The only difference is that the settings for domestic reminders only apply to UK customers, while the settings for international reminders apply to international customers.

Description: You can enter the text you want to appear on the actual reminder to the customer here. For example, 1st Reminder or 2nd Reminder.

Printout form: No Giro will be selected as the default here as is the standard.

Edit e-mail templates for: If you click Domestic customers, an E-mail template appears which you can edit and adapt to your company. You can click International customers in the International reminders tab and adapt the template for international customers.

Fixed text: Fixed text that is entered in this field will appear on all payment reminders with this status. You can enter texts in different languages, to suit the needs of your international customers.

Note! Before sending out reminders/notices, you should take some time formulating the text that will be used on the reminder. For more information about this, please contact your debt collection company.