You are able to grant others access to Mamut Online by logging into the application and navigating to Settings – Account Administration – User Administration.

Invite User gives you the possibility to choose who will receive an invitation from a drop-down list of your users and employees.

User Administration contains a list of all of your users in Mamut Business Software. The list also gives you information about who has been invited to use Mamut Online and who has not yet received an invitation.

Note! You can only invite users who are registered as users or employees in Mamut Business Software.

This functionality is only available for the super user in Mamut Business Software. The super user must be linked to an employee in the employee register.

Name, the complete address, phone number, e-mail and company registration number must be registered in Mamut Business Software. The name, contact person and phone number must be registered in the license for Mamut Business Software.

You cannot restore a backup copy when you are connected to Mamut Online. In order to restore a backup copy, you must first disconnect the company database currently connected to Mamut Online. You can then restore the backup.

All web based access to the company database is disabled when you disconnect from Mamut Online. When the backup has been restored you can re-synchronise if you wish to continue using Mamut Online.

Note! You should disconnect and restore at a time when other users are not using Mamut Online and Mamut Business Software.

Other users cannot be logged into Mamut Business Software during some parts of the first-time synchronisation. The synchronisation should be performed when no other users are logged into the company database that you are synchronising.

API users and Mamut Business Software integrations with other software must be disabled when synchronising for the first time.

Only the synchronisation service can have access when synchronising for the first-time.

No. The database in Mamut Online does not contain enough data needed for restoring a database in the event of a computer or system crash.

If some buttons are not displayed within Mamut Online, this may be caused by the settings in your web browser. JavaScript must be supported in order for all functionality to be displayed.

Allow JavaScript in your web browser in order to solve the problem.

The security of Mamut Online is maintained in several different ways. All information in your company database is protected by a firewall when you are logged in to Mamut Online via a web browser or via the work area in Mamut Business Software.

All communication between Mamut Business Software and Mamut Online is encrypted (SSL). This means that all synchronised data is secure.

Mamut Online requires that you log in again if you have been inactive for 20 minutes. This prevents others to gain access to your data if you have forgotten to log out.

Please note that to a large extent, you are responsible for your own security by choosing a secure password. Use a unique password that only you know.

Mamut ID is a common login service for a range of applications and services provided by Mamut. The Mamut ID is not the same as the user name and password you use to log into Mamut Business Software.

You must create a Mamut ID in order to access Mamut Online. Create the Mamut ID in the first synchronisation wizard in Mamut Business Software or via an invitation from a company database administrator on Mamut Online.

Note! The user name, which is the user’s e-mail address, cannot be changed.

If your account has been locked due to too many failed login attempts, you can open it again by using the forgotten password function.

The drop-down list displays from which computer the synchronisation will be performed. You are recommended to synchronise from the computer where the company database is located.

If the computer used for synchronisation is turned off, the synchronisation will be terminated. Any other available computer will be used after 15 minutes.

There is no definitive answer to this question, but important factors which influence the synchronisation time are the size of the company database and the speed of the Internet connection.

Note! You cannot use the program, and other users should be logged out, while synchronising for the first time.

You are able to disconnect if you no longer wish to use Mamut Online Desktop. You can disconnect by navigating to View - Settings - Company - Settings per module - Mamut Online in Mamut Business Software.

Click Disconnect and follow the wizard. You must log in with your Mamut ID in the first step of the wizard. You must then enter the same user name that you used when synchronising for the first time. Confirm the disconnection in the wizard’s next step.

The synchronisation is terminated and the database is disconnected. Disconnected databases will automatically be removed from the server, with the exception of data used if you want to re-connect at a later time (for instance, company information and information about users and access).

Only users that are registered as "Super users" in Mamut Business Software have access to the functionality for Mamut Online in the company settings. They are therefore also the only users that can reconnect to Mamut Online.

To do so, go to View - Settings - Company - Settings per module - Mamut Online and Click the button Reconnect.

A conflict will be registered if a user in Mamut Business Software and a user on Mamut Online edit the same field in the same item (for instance, change the name of the same contact) during the same synchronisation session.

The conflict is logged in the synchronisation history and will contain information on how the conflict was handled.

In such instances, the change made in Mamut Business Software will always override the change made via Mamut Online.

However, if a user in Mamut Business Software and a user on Mamut Online edit different fields in the same item (for instance, the phone number and fax number of the same contact) during the same synchronisation session, the system will not register a conflict.

If the data synchronisation has been terminated and no new entries have been logged in the synchronisation log, this may indicate that the synchronisation service has been stopped.

You can verify this by completing the following steps:

1. Go to Start – Control Panel – Administrative Tools – Services.
2. Locate Mamut Synchronisation Service and verify the status in the Status column.
3. If it does not state Started, click Start Service on the toolbar.
4. Restart Mamut Business Software.

The synchronisation has now been restored.

Check that the computer used for synchronisation is turned on. The name of the computer is specified on the Synchronisation tab in Company Settings – Mamut Online.

You should then check to see if this computer can connect to the Internet. The information will only synchronise if the Internet connection is active.

How to confirm that the synchronisation service has not been stopped:

1. Go to Start – Control Panel – Administrative Tools – Services.
2. Locate Mamut Synchronisation Service and verify the status in the Status column.
3. If it does not state Started, click Start Service on the toolbar.
4. Restart Mamut Business Software.

The synchronisation has now been restored.

Read the synchronisation log in Mamut Business Software. Data will be synchronised continuously every 15 seconds. If the entry reads OK, including the current time, please contact the Mamut Support Centre.

If the topmost entry reads Error, click the button below the list in order to view the error message. Remember to keep this error message at hand when contacting the Mamut Support Centre.

In order to add a note to a contact or contact person within Mamut Online, you must switch to the edit mode. Click Add text to the left of the note field and enter the text in the window that opens.

Note! You cannot format text in the notes field in the same way as in Mamut Business Software.

Click the RTF button to the left of the notes field in order to open the text in the rtf format in a Word document. This feature is useful if there is a large amount of text in the notes field. Changes made here will not be saved within Mamut Online.

Files pasted into the notes field in Mamut Business Software cannot be opened via Mamut Online.