Frequently Asked Questions

How do I change my user name?

The user name is identical to the e-mail address entered when registering the user account. It is not possible to change this. System administrator can deactivate a user account with the use of www.mymamut.com and release a license.

After that it is possible to activate a new account with another e-mail address.

Note! Remember to copy and save all user profile files before doing this.

How do I change my password?

The password is generated by opening www .mymamut.com and logging in with the system administrator user profile. Select Mamut Application Hosting and open the account administration. A list with all users is displayed. Click the Password link and change the password.

How do I change language and other settings?

These settings can be accessed via the shortcut Settings in the service. Here you can access the Regional options within the Windows control panel. The settings for language is the same as set for the keyboard on the computer.

This should not be confused with changing user language in Mamut Business Software.

You can change the language for the Microsoft Office programs via Microsoft Word. Read more in https://support.office.com/en-us/article/Choose-or-permanently-change-the-language-of-your-Office-installation-f5c54ff9-a6fa-4348-a43c-760e7ef148f8 (external link).

How do I display the window where I can select Drives and Clipboard?

When starting the first program after having logged into the service, a window is displayed in which you can select which local resources will be available. You must here for example select Drives and Printers in order to get access to your local drives and your locally connected printer. If you select Don't ask me again for remote connections from this publisher before you click Connect, the window will not be displayed again. In order to display the window again, you can run the program below. The program changes your Windows registry so that the window reappears.

How to display the window again

Click the following link: https://cdl.mamut.com/BIN/Support/ApplicationHosting/AppHostChooseFix.exe. (external link).
Click Run. If a security message appears, click Run again in order to start the program.
When the program has performed the registry change, the message Key successfully changed will appear. Click OK.
Restart Internet Explorer and log into the service.
Start, for example, Mamut Business Software.

The RemoteApp window is displayed and you can select to which resources Mamut Application Hosting will have access. Read more in Using the Service.

How do I receive my e-mail in Mamut Application Hosting?

In order to transfer your e-mail automatically to the Mamut Application Hosting solution, you must set up Outlook with your e-mail account. Read more in E-mail Setup.

If you have a POP account and want to transfer your e-mail both to your local Outlook mailbox and to your Mamut Application Hosting account, you must select the option Leave a copy of messages on the server in the tab Advanced in Internet E-mail Settings. This will be done automatically if you have other e-mail set ups (IMAP/MAPI). If your e-mail provider's outgoing e-mail server is not working, you can enter ts-smtp.mbn1.net as an alternative.

Can I use Internet Explorer?

It is not possible to start Internet Explorer directly from the service. However, if you click a link in an e-mail, the service will open the website in an Internet Explorer window. In order to maintain a secure and dynamic service, the window will be limited in relation to what you may be used to.

Links in e-mails, internet bank and help files on line must be opened with your local browser.