About Debt Collection

Debt collection allows you to assign the collection of overdue payments to a company that specialises in this. If your customer has not paid, even after receiving several reminder letters and a notice of debt collection, you can send the payment claim on to your debt collection partner. Debt collectors chase up payments for you and take care of all necessary communication with the customer. They will also handle the claim should it become necessary to start court proceedings.

In order for you to be able to send your claims to debt collection you need to have entered into an agreement with a debt collection company and make the relevant debt collection settings in your Mamut program.

The actual transfer of information to the debt collection company is done via a special wizard for the generation of debt collection files in the Customer ledger module. To be able to generate debt collection files you need to have sent out payment reminders and a notice of debt collection. Only when the notice of debt collection has expired will a payment become available for transfer to debt collection.

There are formal requirements that must be met in regards to due dates and notices of debt collection. Please refer to your debt collection partner for more information.

The program supports three different file formats for debt collection: Standard (ASCII), Advanced (ASCII) and Detailed (XML).

Receipts: When you post the receipt of payment for an item that has been sent to debt collection, a window will pop up asking you to state whether the payment has been made by the Customer directly or via your Debt collection company. If the customer pays directly, you will often have to report this to your debt collection company. If you select Customer in this window, the claim will be part of the Customer and Supplier ledger report: Debt collection. Paid by customer, sent for debt collection.

You can find more information about debt collection on the following web addresses:

Better Payment Practice Group (external link)