Order status information

You are able to send out automatic order status e-mails and thus provide your webshop customers with updated information about their active orders. Once a customer's webshop order changes status, the system generates an automatic e-mail, providing the customer with detailed information about the change(s). This gives your customers the possibility to follow up on their orders, and track a product from the moment it is purchased, to the moment it is delivered.

Settings for automatic order status e-mails

Via the settings under View - E-Commerce - Website Settings - Settings Webshop - Customer communication you are able to define the exact rules for the changes that define the basis for sending out order status files to your webshop customer.

Changes in order status, i.e. after invoicing: The system sends out an e-mail once a webshop order has been processed to another status, for example after it has been invoiced.

Printing of delivery note: The system sends out an e-mail once the delivery note for a webshop order has been printed.

Order marked as picked: The system sends out an e-mail once the check box Picked on the sales order has been selected (Miscellaneous tab). Note that it is defined via your company settings for Sales whether the check box is selected automatically when printing, for example, a delivery note. Read more in Company Settings for Sales and Invoicing.

Shipment no. entered: The system sends out an e-mail once a shipping number is entered into the Shipping no. field on the sales order (Freight tab).

Changes in amount delivered: The system sends out an e-mail once the amount of products to be delivered has been changed on the sales order (Product lines tab, table column To be delivered). If you want to change the amount without invoicing, but with stock update, use View - Warehouse - Warehouse - Orders, not delivered. Click Deliver products, change the amount in the Delivered column and click Print and update warehouse.

Changes in expected delivery date (items from supplier): The system sends out an e-mail once the delivery date for products you have ordered from your supplier has been changed. The system checks the date of delivery for the product first. If no date has been entered, it checks the date of delivery for the sales order first and then the purchase order.

Items received (stock count changed from 0 to positive): The system sends out an e-mail once you have the product back on stock.

When will customers receive order status e-mails?

Whenever you click View - E-Commerce - Get Website Data, the system will check whether there are changes to orders according to the rules defined. If so, the referring customers will receive an e-mail with the exact information about the change(s).

Note! Order status e-mails cannot be sent out manually.

Order history on My page

Customers who have their own login account can also access My page. This is a private password protected area on your website, where your customers can access their order history, view contact details and define their settings and set their password.

Changes to the order status on My page are updated when you click View - E-Commerce - Get Website Data.

In order to log into My page your customer has to enter his username and password. Read more about password protection in Important Settings in Mamut Enterprise PartnerWeb.