Log in

Once you have ordered the service and the users have been set up, every user will receive an e-mail to their registered e-mail address. The e-mail will contain a link, user name and password to the service.

It is not possible to change the user name or password. Read more about this in the section Frequently Asked Questions.

How to log in

Go to https://ts.mbn1.net (external link).
A message may appear asking you to run an ActiveX/Add-on component.

Note! If you have defined a high security level in Internet Explorer, you may be required to activate Remote Access manually. Read more about this below.
Click the security message bar and select Run Add-on. The component must be running in order for the service to work.
Enter the user name and password you received via e-mail.
Choose if you are logging in from a public/shared or private computer. The difference between the two options is how long you can be inactive before being automatically logged out of the service. Read more about this below.
Click Sign in.
Depending on your web browser, you may be asked if you want Windows to save your password. For security reasons, you are not recommended to save the password unless you have a different user name and password for logging into the computer.

You are now logged in and can start using the service.

Problems when logging in?

If you are experiencing problems when logging in, you may have to update your Windows operating system. Run Windows Update on your computer until the update service cannot find any more critical updates. Try to log in again when this has been done.

If you have defined a high security level for Internet Explorer, you may have to activate Remote Access manually. The following screen may then appear when logging in.

How to activate Remote Access manually

Open Internet Explorer.
Click Tools - Manage add-ons - Enable or Disable Add-ons.
Choose the add-on Microsoft Terminal Services Manager, and select Enable if this has not already been done.
Click OK and re-open Internet Explorer.

You will now be able to log in using the instructions above.

Automatic log out and save

When logging in, you must choose if you are logging in from a public/shared or private computer. The difference between the two options is how long you can be inactive before being automatically logged out of the service. Read more about this below. If you select public/shared, you will be logged out automatically after 15 minutes of inactivity while a private computer will be logged out after 60 minutes of inactivity.

Information that has not been saved may be lost if you are logged out automatically.

The default setting for automatic saving in Microsoft Office is 10 minutes. Read more about this feature in the help files in the Microsoft Office program. The help files can be opened in all programs by pressing the [F1] key.

There is no functionality for automatic saving in Mamut Application Hosting. You are recommended to save continuously.